✦ Billing & Refund Policy Matrix ✦

Refund Policy

Transparent refund and cancellation guidelines for all Digital Daptos software development, design, and digital marketing engagements.

Effective Date: February 1, 2026 • Version 3.4
Quick Navigation:
1. Overview 2. Milestones 3. Retainers 4. 3rd Party Costs 5. Processing 6. Accounts Team
Fairness Principle: We believe in transparent, merit-backed client relationships. Work completed up to the cancellation notice is billed proportionally, and unused retainer funds are refunded promptly.

1. Overview & Principles

Because software engineering and custom digital marketing require dedicated developer allocation, cloud compute hours, and strategic planning, refunds are assessed based on sprint progress and agreed milestone deliverables.

2. Custom Project Milestones

For fixed-price development projects:

  • Pre-Kickoff Cancellation: If a project is cancelled before engineering begins, 100% of the advance deposit is refunded within 5 business days.
  • Active Sprints: Once sprint architecture has commenced, payments for approved and delivered milestones are non-refundable.
  • Incomplete Sprints: If cancellation occurs during an active milestone, charges are prorated based on completed tasks, and unallocated funds are returned.

3. Monthly Retainers (SEO & PPC)

Ongoing marketing retainers may be cancelled at any time with 30 days written notice. Any unutilized monthly funds following the notice window will be returned to the client.

4. Third-Party Costs

Direct advertising spend paid to Google Ads, Meta Ads, third-party hosting providers, or domain registrars cannot be refunded once disbursed to external networks.

5. Refund Processing Timelines

Approved refunds are processed to the original payment source (Bank Account, UPI, or Credit Card) within 5 to 7 business days.

Transparent & Accountable

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