Refund
Policy

1. Overview

This Refund Policy applies to services purchased from Digital Daptos. Refund eligibility depends on the service type, whether work has started, and how much has already been delivered.

Priority rule: If a signed proposal/agreement or invoice terms conflict with this page, the signed terms will apply.

2. Refund Eligibility

You may be eligible for a refund in these cases:

• Duplicate payment: You were charged twice for the same invoice.
• Payment error: Payment succeeded but the order/service could not be confirmed due to a technical issue.
• Service not started: You cancel before work begins (see cancellations).
• Major non-delivery: We fail to deliver the agreed scope and cannot reasonably fix it.

3. Non-Refundable Items

Unless required by applicable law or written agreement, these are generally non-refundable:

• Setup work already completed: audits, strategy, onboarding, tracking setup, account configuration, campaign structure.
• Work already delivered: creatives, content, designs, reports, landing pages, code/assets, or any shared deliverables.
• Third-party costs: ad spend, platform charges, tools/subscriptions, hosting/domain fees paid on your behalf.
• Client-caused delays: missing access, delayed approvals, incomplete information, or scope changes blocking delivery.

4. Cancellations

Cancellation requests must be submitted via email or WhatsApp. If work has not started, you may be eligible for a full refund (minus non-recoverable payment gateway fees, if applicable). If work has started, the refund (if any) is assessed as a partial refund.

• Before kickoff: Usually eligible for full refund (subject to non-recoverable gateway fees).
• After kickoff: Partial refund may apply (see Section 5).
• Monthly retainers: cancellation typically applies to the next billing cycle. Current cycle is usually non-refundable once work starts.

5. Partial Refunds

If you request a refund after work starts, we may offer a partial refund depending on the stage of delivery. Calculation is based on documented work completed, deliverables shared, and third-party costs already incurred.

Important: “Results did not happen fast” is not a refund basis. Marketing outcomes depend on competition, budgets, approvals, website quality, and platform learning periods. Refunds are evaluated on delivery of agreed work.

6. Refund Timelines

Once approved, refunds are processed to the original payment method where possible.

• Review & approval: typically 2–5 business days
• Bank/provider processing: typically 5–10 business days

Bank or provider delays are outside our control.

7. Chargebacks & Disputes

If you initiate a chargeback without contacting us first, we may pause ongoing work until the dispute is resolved. We strongly recommend contacting us to resolve issues quickly.

• Contact us first with invoice number and payment proof.
• We may share work logs and delivery evidence to resolve disputes.
• Abuse of chargebacks may result in service termination.

8. How to Request a Refund

Send your request with the following details:

• Invoice number / payment reference
• Registered email and phone number
• Service purchased and start date
• Reason for request (specific, short)
• Supporting screenshots/documents (if applicable)

9. Contact Us

If you have any questions about this Refund Policy, contact us:

Office: Kolkata, West Bengal, India